Patience and Kindness for the Win

I received a revised bill from my care provider after resubmittal of the health care insurance claim.  The patience and kindness of my letter paid off in rather large dividends.  So far, the professionally-toned request to re-submit the claim to the proper arm of my insurance has saved me almost $150.  It is not the only claim that was billed, but it is a start!  I am one happy customer.